American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services. We’re dedicated to make every flight you take with us something special. Your safety, comfort and convenience are our most important concerns.
Every American Airlines, Envoy, PSA and Piedmont team has a comprehensive contingency plan to respond to lengthy onboard ground (tarmac) delays at U.S. airports.
In order to comply with the relevant laws of the US Department of Transportation and Fight Irregularity Management Regulation of China Ministry of Transportation, American Airlines in China mainland airports has a comprehensive contingency plan to respond to lengthy tarmac delays.
At each U.S. airport we serve, plans are coordinated with:
We also have plans for all airports we regularly serve (including our designated diversion airports) to make reasonable efforts to share facilities and gates with other carriers in an emergency and during irregular operations such as extreme weather. Gates would be made available in accordance with established operational priorities (i.e. medical emergencies, maintenance concerns) and local gate compatibility constraints. If a gate is not available and deplaning is necessary, other equipment such as air stairs will be made available to deplane passengers.
Unless otherwise noted, marketed international and / or codeshare flights (AA flight number operated by another carrier) follow their own tarmac delay contingency plan. This contingency plan is explicitly separate from and not a part of these carriers' contract of carriage.
Lengthy tarmac delays can take place both during taxi-out (prior to departure) and taxi-in (after landing). Based on Fight Irregularity Management Regulation of China Ministry of Transportation, if a tarmac flight delay in China mainland airports is exceeding 3 hours (including 3 hours) and there is no define takeoff time, carrier shall arrange for disembarkation as long as safety and security regulations are followed.
For all flights experiencing a lengthy ground delay at a U.S. airport, American Airlines, Envoy, PSA and Piedmont will:
At American Airlines, Envoy, PSA and Piedmont, the safety and comfort of our customers is always an important priority, especially during flight delays. We are confident our contingency plans will lessen your inconvenience.