Novel Coronavirus – Requirements to enter the U.S.
As of February 2, 2020, all customers entering the U.S. who have visited mainland China within the past 14 days are subject to new entry requirements and restrictions imposed by the U.S. government.
What you should know
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Current travel alerts
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Novel Coronavirus - Hong Kong 04/24/2020 23:59:00
Information current as of February 12, 2020
If you're traveling to / through / from:
Your change fee may be waived if you:
- Are traveling on an American Airlines flight
- Bought your ticket by January 28, 2020
- Are scheduled to travel January 28 - April 24, 2020
- Can travel January 28 - June 30, 2020
- Change your origin or destination city to Tokyo Haneda, Japan (HND), Seoul Incheon, South Korea (ICN) or Tokyo Narita, Japan (NRT).
- Rebook in the same cabin or pay the difference
Change your trip
If your trip is eligible, you can make a one-time change online. Here's how:
- Find your trip
- If your trip is eligible, you'll see the option to 'change trip' in the toolbar
Find your trip
Delay your trip
We’ll continue to waive change or cancellation fees to trips that include the listed cities for travel if you:
- Bought your ticket by January 28, 2020
- Are scheduled to travel January 28 - April 24, 2020
- Can travel January 28, 2020 and up to 331 days after your original ticket date
- Wish to change your origin and destination cities
Changes must be:
- Booked by April 24, 2020
- Completed within 1 year of original ticket date; difference in fare may apply
These changes can’t be made online – you must contact Reservations.
Call Reservations
Call Reservations to change your trip.
Contact Reservations
Cancel your trip and request a refund
You can cancel and get a refund for the segments of your trip you haven’t flown if:
- Your ticket was issued by American Airlines
- You bought your ticket by January 28, 2020
- You're scheduled to travel January 28 - April 24, 2020
- You cancel your trip before your outbound flight departs
Request a refund
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Novel Coronavirus - China 04/24/2020 23:59:00
Information current as of February 12, 2020
If you're traveling to / through / from:
- Beijing, China (PEK)
- Shanghai, China (PVG)
Your change fee may be waived if you:
- Are traveling on an American Airlines flight
- Bought your ticket by January 24, 2020
- Are scheduled to travel January 24 - April 24, 2020
- Can travel February 1 - June 30, 2020
- Change your origin or destination city to Tokyo Haneda, Japan (HND), Seoul Incheon, South Korea (ICN) or Tokyo Narita, Japan (NRT).
- Rebook in the same cabin or pay the difference
Change your trip
If your trip is eligible, you can make a one-time change online. Here's how:
- Find your trip
- If your trip is eligible, you'll see the option to 'change trip' in the toolbar
Find your trip
Delay your trip
We’ll continue to waive change or cancellation fees to trips that include the listed cities for travel if you:
- Bought your ticket by January 24, 2020
- Are scheduled to travel January 24 - April 24, 2020
- Can travel February 1 and up to 331 days after your original ticket date
- Wish to change your origin and destination cities
Changes must be:
- Booked by April 24, 2020
- Completed within 1 year of original ticket date; difference in fare may apply
These changes can’t be made online – you must contact Reservations.
Call Reservations
Call Reservations to change your trip.
Contact Reservations
Cancel your trip and request a refund
You can cancel and get a refund for the segments of your trip you haven’t flown if:
- Your ticket was issued by American Airlines
- You bought your ticket by January 28, 2020
- You're scheduled to travel January 28 - April 24, 2020
- You cancel your trip before your outbound flight departs
Request a refund
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Novel Coronavirus - Wuhan, China 03/31/2020 23:59:00
Information current as of February 12, 2020
If you’re traveling to / through / from:
Wuhan, China (WUH)
Cancel your trip
You can cancel and get a refund for the segments of your trip you haven’t flown if:
- Your ticket was issued by American Airlines
- You bought your ticket by January 23, 2020
- You're scheduled to travel January 23 - March 31, 2020
- You cancel your trip before your outbound flight departs
Call Reservations
Contact Reservations to cancel your trip and request a refund.
Contact Reservations
