Receipts and refunds

Receipts

Tickets and fees

Request a receipt for tickets, fees and ancillaries, like seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months.

Receipts for tickets and fees

Inflight purchases

Request a receipt for inflight purchases like food, drinks and Wi-Fi. Receipts are available starting 72 hours after your flight for up to 6 months.

• Receipts for inflight food and drink purchases Opens another site in a new window that may not meet accessibility guidelines.
• Receipts for Wi-Fi and other inflight purchases

Refunds (request or status check)

If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status.

• Request a refund Opens another site in a new window that may not meet accessibility guidelines
• Check the status of a refund

If you bought your ticket from a travel agent or on another website, contact them for refund help.

Need more help?

• Customer service FAQs
• Refunds Opens another site in a new window that may not meet accessibility guidelines

Send us a letter or fax

Mail to:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Fax:

800-892-3447 (U.S.)
480-693-2759 (International)

Be sure to include:

• Passenger names
• Email or U.S. mail address
• Reason for request
• Receipts
• Ticket numbers
• Date of travel
• Departure and arrival cities