Receipts and refunds

Receipts

Tickets and fees

Request a receipt for tickets, fees and ancillaries, like seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months.

Receipts for tickets and fees

Inflight purchases

Request a receipt for inflight purchases like food, drinks and Wi-Fi. Receipts are available starting 72 hours after your flight for up to 6 months.

• Receipts for inflight food and drink purchases
• Receipts for Wi-Fi and other inflight purchases

Refunds (request or status check)

If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status.

For tickets bought from a travel agent or on another website, contact them for help with a refund.

• Request a refund Opens another site in a new window that may not meet accessibility guidelines
• Check the status of a refund

Inflight purchases

Food and beverages

If you used miles for inflight food and beverages, you can request a refund by contacting AAdvantage^® customer service.

AAdvantage^® customer service

Wi-Fi

Have questions about your inflight Wi-Fi? Contact the Wi-Fi service provider.

Wi-Fi customer assistance

Need more help?

Customer service FAQs