Receipts and refunds

Receipts

Request a receipt for inflight purchases, tickets and fees. Transactions are available starting 72 hours after your flight for up to 9 months.

Refunds (request or status check)

Refunds for tickets, seats, fees and more

What's eligible for a refund?

If you bought your ticket through American Airlines, you can request a refund for:

  • Baggage fees
  • Pet fees
  • Priority
  • Preferred seats
  • Main Cabin Extra seats
  • Same-day flight change
  • The ticket of a deceased passenger

If you bought your ticket from a travel agent or on another website, contact them for refund help.

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American Airlines Vacations

If you need to cancel your vacation package, contact American Airlines Vacations prior to travel.

Email American Airlines Vacations

Cargo and Priority Parcel Service

For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.

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Need more help?

Send us a letter, fax or email

Mail to:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Fax:

800-892-3447 (U.S.)
480-693-2759 (International)

Email:

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Be sure to include:

  • Passenger names
  • Email or U.S. mail address
  • Reason for request
  • Receipts
  • Ticket numbers
  • Date of travel
  • Departure and arrival cities
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