Customer relations

Thanks for your patience

We’re experiencing higher than normal volume and we’re working around the clock to reply and care for all our customers.

Good or bad, we want to hear from you

Contact Customer Relations with compliments, concerns and questions about your past travel.

Contact us online

Use our online Customer Relations form for a faster response than sending a letter through the mail.

Complete the online Customer Relations form

The information we’ll need:

  • Your contact information, mailing address and email address
  • Your confirmation / record locator or ticket number
  • The flight number, date of travel, and your origin and destination

Need help with something else?

Contact us by mail

If you prefer to send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information.

American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034