| Reservations |
| Hotlines: |
In mainland China: 108004400296(China Telecom User) or 108007440309(China Netcom User)
Mandarin/English Service
9:00AM through 5:30PM China Local Time Monday through Friday
In the U.S. or Canada: 1-800-433-7300 (English)
24 Hours / 7 Days a Week
In the U.S. or Canada: 1-800-492-8095 (Mandarin)
8:00AM U.S. Central Time through 10:00PM U.S. Central Time Monday through Friday
8:00AM U.S. Central Time through 6:30PM U.S. Central Time Saturday and Sunday |
| Location: |
Suite 2513-15, Ocean Tower, 550 Yan An Road(East), Shanghai
Suite 1109A, Twin Towers(East), B12 Jian Guo Men Wai Avenue, Beijing
1313 China Shine Plaza, No 3-15 Lin He West Road, Tian He District, Guangzhou |
| Ticketing Counter Operating Hours: |
Monday - Friday (9:00AM-12:30PM, 1:30PM-5:30PM, China Local Time)
Closed on weekends and public holidays. |
| Contact For: |
General questions
Booking Flight
AAdvantage enquiries |
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| Customer Relations |
| Email: |
Email AA Customer Relations (English) |
| Fax: |
0086-21-63513396 (Shanghai)
0086-10-58795861 (Beijing)
0086-20-83879055 (Guangzhou) |
| Contact For: |
Past Dated Travel
Praise/Compliments
Concerns/Complains
Suggestions/Comments
Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone number and location are listed under Reservations above.
Mailing address:
American Airlines
Customer Relations Asia Pacific
GPO Box 2754
Brisbane QLD 4001 |
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| Baggage Service Information |
| Phone: |
0086-21-68340323/24 |
| Opening hours: |
8.30AM - 10.00PM from Monday to Sunday |
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The baggage section is located in the arrival lobby of the restricted area, opposite to baggage belt table No29 |
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| Cargo Operation Information |
| Phone: |
0086-21-68356280 |
| Opening hours: |
9:00AM - 17:30PM from Monday to Friday |
| Location: |
Room 341A, PACTL Cargo Terminal, 168 Su Hang Road, PVG Int'l Airport, Shanghai |
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| Cargo Sales Information - Shanghai GSA |
| Phone: |
0086-21-54652028 |
| Opening hours: |
9:00AM - 17:30PM from Monday to Friday |
| Location: |
Room 702, No376, Zhao Jiang Band Road, Shanghai |
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| Cargo Sales Information - Beijing GSA |
| Phone: |
0086-10-64336599 |
| Opening hours: |
9:00AM - 17:30PM from Monday to Friday |
| Location: |
Room 506, C&W plaza,No 14 Jiu Xian Qiao Road, Beijing |
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| Refunds |
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- For paper and electronic tickets issued by a travel agency or travel agency website, passengers must contact their travel agency directly.
Please note that once your travel agency has requested the refund,
you can check the status of your refund on
www.refunds.aa.com
You can also use this site if you need another receipt. |
- Booking made with American Airlines Reservations
- You can now request refunds and check the status of a refund at www.refunds.aa.com
- You can also use this site if you need another receipt.
- Alternatively, contact Reservations.
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