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Customer Service


Need to reach US Airways?

Contact information for US Airways can be found at usairways.com.Visit usairways.com»

Reservations
Hotlines:

In mainland China:
24hrs, 7days a week: For English
Weekdays (9:00-17:30): For Mandarin

In the U.S. or Canada:
1-800-433-7300 (English)
24 Hours / 7 Days a Week (Toll free)
* Dialing above number from China, the caller will be charged at international calling rates.

In the U.S. or Canada:
1-800-492-8095 (Mandarin)
7:00 - 24:00 U.S. Central Time Monday through Sunday (Toll free)
* Dialing above number from China, the caller will be charged at international calling rates.

Location: Suite 701, Huaihai Plaza, No. 1045 Middle Huaihai Road, Shanghai
Suite 1109A, Twin Towers(East), B12 Jian Guo Men Wai Avenue, Beijing
1313 China Shine Plaza, No 3-15 Lin He West Road, Tian He District, Guangzhou
Ticketing Counter Operating Hours: Monday - Friday (9:00AM-12:30PM, 1:30PM-5:30PM, China Local Time)
Closed on weekends and public holidays.
Contact For: General questions
Booking Flight
AAdvantage enquiries
China Holiday Plan: Click Here
   
Hotel, Car, Transfer, Activity and Cruise Reservations
Reservations: Booking hotels, cars, transfers, activities and cruises* call 4001-200-251
* Servicing handled by Tourico Holidays
   
Customer Relations
Email: Email AA Customer Relations (English)
Fax: 0086-21-63513396 (Shanghai)
0086-10-58795861 (Beijing)
0086-20-83879055 (Guangzhou)
Contact For: Past Dated Travel
Praise/Compliments
Concerns/Complains
Suggestions/Comments

Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone number and location are listed under Reservations above.

Mailing address:
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
USA

   
LOST & FOUND Inquiries - Shanghai Pudong International Airport
Phone:

0086-21-68340323/24

*For travel-related enquiries on AA, please directly contact American Airlines Reservations

Opening hours: 9:00AM - 12:00PM from Monday to Sunday
  The baggage section is located in the arrival lobby of the restricted area, opposite to baggage belt table No29
   
LOST & FOUND Inquiries - Beijing Capital International Airport
Phone:

0086-10-64558235

*For travel-related enquiries on AA, please directly contact American Airlines Reservations

Opening hours: 6:00AM - 11:30PM from Monday to Sunday
  The baggage section is located in the arrival lobby of the restricted area, next to baggage belt table No41
   
Cargo Operation Information - Shanghai Pudong International Airport
Phone:

0086-21-68356280

*For travel-related enquiries on AA, please directly contact American Airlines Reservations

Opening hours: 9:00AM - 17:30PM from Monday to Friday(China Local Time)
Location: Room 341A, PACTL Cargo Terminal, 168 Su Hang Road, PVG Int'l Airport, Shanghai
   
Cargo Operation Information - Beijing Capital International Airport
Opening hours: 9:00AM - 18:00PM from Monday to Friday (China Local Time)
Location: Room 302, Air China Cargo Terminal (International), No.566 Shunping Road, Shunyi District, Beijing
Cargo Sales Information - Shanghai GSA
Phone: 0086-21-54652028
Opening hours: 9:00AM - 17:30PM from Monday to Friday
Location: Room 702, No376, Zhao Jiang Band Road, Shanghai
   
Cargo Sales Information - Beijing GSA
Phone: 0086-10-64336599
Opening hours: 9:00AM - 17:30PM from Monday to Friday
Location: Room 506, C&W plaza,No 14 Jiu Xian Qiao Road, Beijing
   
Refunds

  • For paper and electronic tickets issued by a travel agency or travel agency website, passengers must contact their travel agency directly.
Please note that once your travel agency has requested the refund,
you can check the status of your refund on
www.refunds.aa.com
You can also use this site if you need another receipt.

  • Booking made with American Airlines Reservations
    • You can now request refunds and check the status of a refund at www.refunds.aa.com
    • You can also use this site if you need another receipt.
    • Alternatively, contact Reservations.