About The AAdvantage Programme
AA.com U.S. provides a wealth of information on your AAdvantage account. Go to the AAdvantage section to learn more! If you still have unanswered questions, please contact American Airlines Reservations Center.
Changing Account Information
Name changes to your AAdvantage account may be made by contacting American Airlines Reservations Center.
Ensure all supporting documents get ready. A copy of a legal document that reflects the correct name, such as your driver's license, marriage certificate or passport is required.
Address Changes/Merging of Duplicate Accounts
Address changes or merging of duplicate accounts may be made by contacting American Airlines Reservations Center.
You may also change your address by logging on to AA.com U.S. with your AAdvantage
number and valid password. Click on "My Account" at the top of any page then select the
'Contact Information' tab. Enter your new address information and click 'Submit.'
*Restrictions may apply, contact AAdvantage Customer Service by contacting American Airlines Reservations Center for details on merging duplicate accounts.
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Mileage Posting
For travel on American Airlines your AAdvantage mileage information is updated within 15 days from the date of travel. Postings for promotions and other AAdvantage participants are updated every 30 days. Bonus miles for some offers are posted after the promotional period ends. Check the individual offer details for specific information. To request mileage credit that hasn't been posted, go to AA.com U.S. and select 'AAdvantage' from the side menu and then 'Request Mileage Credit.' This page also contains information on where to send mileage credit requests for non-airline participants such as hotels, car hires, and special service. Provide your AAdvantage number and your ticket receipt number for American Airlines mileage credit.
Note: All requests submitted online or via phone options apply only to American Airlines flights ticketed on American Airlines ticket stock (American Airlines ticket numbers are 13 digits and begin with 001). It does not apply for participant airlines, or American Airlines flights ticketed on another carrier's ticket stock.
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AAdvantage Promotions
American Airlines uses a variety of ways to promote specials. You may be able to view them via AA.com U.S. or you may have received it by post or via an email from American Airlines or received information from our participants such as hotels, car hires, and special services.
Many AAdvantage promotions require registration prior to participating in the promotional offer. To register for an AAdvantage promotion, login with your AAdvantage number and valid password. Go to 'AAdvantage' and click on 'AAdvantage Bonus Offers' or by calling American Airlines Reservations Center.
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Using AAdvantage Miles
For your convenience, American Airlines is no longer issuing paper award certificates for AAdvantage award travel. Now whenever you are ready to redeem your miles, you can make a reservation for award travel by calling American Airlines Reservations Center. If you are currently holding a paper award certificate, all certificates for AAdvantage award travel can be redeemed for ticketing at an American Airlines airport ticket counter or travel centre. The certificate must be presented by the AAdvantage member or by the passenger named on the certificate. Certificates can also be exchanged for tickets through American Airlines Ticket Delivery Service. For more information, please contact American Airlines Reservations Center.
Once ticketed, you will have one year from the date of ticketing to fly, unless otherwise stated. AAdvantage mileage will be reinstated for unused and unexpired award tickets upon return of the ticket and payment of a processing fee. Only mileage that has not expired will be reinstated. Award reservations may be made between 1 and 331 days in advance. In order to avoid expedite fees, you will need to make your reservation at least 21 days in advance.
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Fees
Award reservations ticketed within 21 days of departure will incur a $50USD or $100USD award fee for the first award plus $25USD for each additional award, regardless of when the reservation is placed on hold. Please contact American Airlines Reservations Center for additional information regarding award fees. Changes to your award ticket may result in a $150 USD fee. All award bookings are subject to a security service fee that will be collected on tickets issued for passengers boarding at an airport in the US, Puerto Rico, US Virgin Islands and US territories and possessions. The $2.50 USD security service fee applies per boarding, with a maximum of two boardings ($5.00 USD) per one-way trip or four boardings ($10.00 USD) per round-trip. International award tickets are subject to, and the passenger is responsible for, applicable departure taxes and/or federal inspection fees. AAdvantage members residing outside this area should contact American Airlines Reservations Center.
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AAdvantage Account
Q: Where can I locate my mileage information?:
A: Login with your AAdvantage number and password. From the home page click on the 'View All' button in the 'AAdvantage Account' section or click on 'AAdvantage' and select the 'AAdvantage Account' fly-out.
Q: How often is my mileage information updated?
A: For travel on American Airlines your AAdvantage mileage information is updated within 15 days from the date of travel. Postings for promotions and other AAdvantage partners are updated every 30 days. Occasionally miles will take longer to post.
Q: Where do I go to get credit for miles not posted?
A: Login with your AAdvantage number and password, then click on 'AAdvantage' and go to 'Request Mileage Credit'. Mileage credit requests are only for flights flown on American Airlines or American Eagle. You can also access instructions for receiving mileage credit for AAdvantage program partner activity.
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View My Upgrades
Q: Where do I go to view my upgrades?
A: Login into AA.com U.S. with your AAdvantage number and password, then from the AAdvantage section, select 'AAdvantage Account' On the AAdvantage Account page you will be able to view both your mileage and your upgrades in your account.
Q: How do I use my upgrades?
A: You can either request your upgrade online while making or viewing your reservation, or by calling American Airlines Reservations Center.
Q: Can I use my upgrades for my companion to travel?
A: Elite status members may upgrade one companion along with themselves per segment. Upgrades for both passengers will be deducted from the elite member's account only.
Q: How many upgrades are needed for my trip?
A: Each electronic upgrade covers up to 500 miles of a segment. The member must use enough upgrades to cover the segment mileage. At least one upgrade is required per segment.
Q: How far in advance can I request an upgrade?
A: You can request the upgrade at the time you make your reservation.
Q: When is my upgrade request processed?
A: The upgrades will be processed based on your AAdvantage status. Upgrade requests will be processed 100 hours prior to flight time for AAdvantage Executive Platinum members, or 72 hours prior to flight time for AAdvantage Platinum members. Upgrade requests for AAdvantage Gold members, AAirpass members, and non-elite members traveling on full-fare economy class tickets will be processed 24 hours prior to departure.
Q: How do I earn upgrades?
A: Elite members will earn 4 electronic upgrades for every 10,000 qualifying actual miles flown on a elite qualifying carrier.
Q: Where do I go to buy upgrades?
A: You can buy your upgrades either online, or through AAdvantage Reservations.
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