American Airlines Damaged Baggage Policies On AA.com

More Baggage Information

General Information
Baggage Allowance
Carry-On Allowance
Restricted Items
Baggage Liability
Check Bag Status
Delayed Baggage
Contact Baggage Services

If your bag is damaged, please notify American Airlines in person before leaving the airport, or at the latest, within 24 hours after you receive your bag, or within 7 days for international itineraries.

All American Airlines/American Eagle airport locations handle the initial report (in person), evaluation and settlement of all damage claims.

Whether traveling domestically or internationally, prompt notification of a lost or delayed bag assists us in the timely return of your property. Please report missing baggage as soon as possible. Failure to report a claim for a delayed or damaged bag within the prescribed time limit releases AA/American Eagle/AmericanConnection from any liability.

Please note: American is not liable for any damage resulting from Transportation Security Administration (TSA) inspections. If the TSA has inspected your baggage, written notification will be placed inside the baggage or a seal will be placed on the outside of your baggage. You may contact the TSA at 1-866-289-9673 if you believe your baggage has been damaged as a result of a TSA inspection.

Tips To Help Reduce The Risk Of Damaged Luggage

Never check a bag that doesn't completely close. If you need a luggage strap or bungee cord to keep the bag closed, it probably won't survive the trip.

Never check a bag that is meant to be carried on. Most briefcases, tote bags, plastic garment covers, and items received through retail promotions are not designed to be checked luggage.

Don't overpack. Overpacking puts a strain on zippers, seams, frames and hinges.

Check your bag carefully in the luggage claims area before departing the airport.

Consider replacing old or worn luggage. Luggage that is several years old may not be able to withstand automated baggage handling systems.